Last updated: 9 August 2026
Shipping and delivery
Tommy Murr is operated by Glodinas Holding B.V. We use third-party warehouses, fulfilment partners, and carriers to prepare and deliver orders. Products may be dispatched from outside the Netherlands.
Where we deliver
We currently accept online orders for delivery to addresses in the Netherlands. The United Kingdom, United States, and other international markets are not currently active delivery destinations.
Order processing
Orders are normally processed within 1–5 business days after payment is confirmed. Processing usually takes 1–2 business days when stock is available and approximately 3–5 business days when stock must first be replenished. Business days exclude weekends and public holidays.
You will receive a shipping confirmation when the order is dispatched. Where tracking is available, the confirmation will include a tracking number or tracking link. Tracking can take several days to show its first carrier scan.
Estimated delivery times
After dispatch, delivery to the Netherlands is estimated to take approximately 2–3 weeks using an eligible standard route.
- Order processing before dispatch: 1–5 business days
- Estimated transit after dispatch: approximately 2–3 weeks
These are estimates rather than guaranteed delivery dates. The exact carrier and route depend on the product, warehouse, parcel weight, dimensions, destination, and available shipping method. Customs inspections, carrier disruption, severe weather, and seasonal demand can extend delivery.
Separate parcels
Items in the same order can be supplied by different warehouses or fulfilment partners. They may therefore arrive in separate parcels and on different dates. You will not be charged an additional Tommy Murr shipping fee solely because we split an order into multiple parcels.
Shipping charges
Standard delivery to the Netherlands is currently free. Any different or additional delivery charge will be displayed at checkout before you place the order.
Customs, duties, and import taxes
Products may be dispatched from outside the Netherlands and can undergo customs processing. Any charge that the customer must pay will be disclosed before the order is placed where required by law. Customs processing is controlled by the relevant authorities and can delay delivery.
Address accuracy and failed delivery
Customers must provide a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfilment begins. If a parcel is returned because the address was incomplete or incorrect, or because delivery or collection attempts were missed, we will contact you about the available options and any reasonable reshipping cost.
Late or missing parcels
If tracking has not updated for an unusual period or an order has not arrived within the estimated range, contact us at glodinas@icloud.com with the order number. We will investigate with the fulfilment partner or carrier. A carrier scan marked “delivered” does not prevent us from reviewing credible reports of non-delivery.
Damaged or incorrect deliveries
Inspect the parcel after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include the order number, a description of the issue, and photographs of the product and packaging where appropriate. Your remedies and return-cost rights are described in our Refund Policy and are not reduced by this Shipping Policy.
Contact
Glodinas Holding B.V., trading as Tommy Murr
Leyweg 336
2545 ED 's-Gravenhage
Netherlands
KvK: 80777317
VAT: NL861796615B01
Phone: +31 6 21 40 23 08
Email: glodinas@icloud.com