Refund policy

Last updated: 10 August 2026

Return period

We offer a voluntary 30-day return period starting on the day you receive the product. This voluntary period does not reduce any mandatory rights available under applicable consumer law.

Consumers in the European Union and United Kingdom normally have a statutory right to withdraw from an eligible online purchase without giving a reason within 14 days after receiving the goods. After notifying us, the goods must normally be sent back within 14 days.

Starting a cancellation or return

Use our Cancel or return an order page or email info@tommymurr.com. Include your order number, the product concerned and the reason for the request if the item is damaged, defective or incorrect. You do not need to give a reason when exercising a statutory right of withdrawal.

Our return address is:

Glodinas Holding B.V.
Trading as Tommy Murr
Leyweg 336
2545 ED 's-Gravenhage
Netherlands

Do not send an item without identifying the order. We recommend tracked postage and retaining proof of shipment.

Condition of change-of-mind returns

For a voluntary return after the statutory withdrawal period, the product must be unused, complete and returned with its original packaging where reasonably possible. During a statutory withdrawal period, you may inspect the product as you would in a physical shop. You can be responsible for diminished value caused by handling beyond what is necessary to establish the productâ€™s nature, characteristics and functioning.

Return postage

You pay the direct return-postage and packaging cost for a change-of-mind return or statutory withdrawal. We do not provide a prepaid label for these returns.

Tommy Murr pays or reimburses reasonable return costs when the product is defective, damaged in transit, incorrect or materially different from what was ordered. Contact us before returning such an item so that we can provide appropriate instructions.

Damaged, defective or incorrect products

Inspect the order after delivery and contact us promptly if there is a problem. Include the order number, a clear description and photographs where appropriate. Depending on the circumstances and your statutory rights, the remedy may include repair, replacement, a price reduction or refund. A voluntary return period does not limit rights relating to non-conforming goods.

Exceptions

Where permitted by law, withdrawal or voluntary return rights may not apply to goods made to your specifications or clearly personalised, rapidly perishable goods, sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken, or other categories excluded by mandatory law. These exceptions do not remove remedies for defective, damaged or incorrectly supplied products.

Exchanges

We do not guarantee direct exchanges. The quickest option is normally to return the original item under this policy and place a separate order for the replacement.

Refund amount and timing

For an eligible full statutory withdrawal, we refund the product price and the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery method is not refundable unless required by law. For a partial return, the original delivery cost is refunded only where applicable law requires it.

Refunds are issued to the original payment method. For EU and UK statutory withdrawals, we process the refund no later than 14 days after receiving the withdrawal notice, but we may withhold it until we receive the goods or you provide evidence that they were sent back, whichever occurs first. For other approved returns, we normally process the refund within 10 business days after inspection. Banks and card providers can require additional processing time.

Cancelling before dispatch

Contact us immediately if you want to cancel an order before dispatch. We will make reasonable efforts to stop fulfilment, but cancellation cannot be guaranteed after processing begins. If the order has already shipped, the applicable withdrawal and return rules apply.