Terms of service

Last updated: 10 August 2026

These Terms of Service apply to the use of tommymurr.com and purchases made through the store. The seller and website operator is Glodinas Holding B.V., trading as Tommy Murr.

1. Business information

Glodinas Holding B.V.
Trading as Tommy Murr
Leyweg 336
2545 ED 's-Gravenhage
Netherlands
KVK: 80777317
VAT ID: NL861796615B01
Email: info@tommymurr.com
Phone: +31 (0)6 21 40 23 08

2. Scope and mandatory consumer rights

These terms apply to consumers using our website or placing an order. They do not exclude or restrict rights that cannot legally be excluded. If a provision conflicts with mandatory consumer law, the mandatory rule takes precedence.

3. Products and information

We aim to describe products accurately and provide their main characteristics before purchase. Colours can vary slightly because of screen settings. Measurements are approximate unless stated otherwise. Product availability can change, including when inventory information is supplied by a fulfilment partner.

Follow all safety instructions, warnings and intended-use limitations supplied with a product. Stop using a product and contact us if required instructions, safety information or components are missing.

4. Prices, taxes and additional charges

Prices are displayed in the currency selected for the applicable market. Prices include VAT where legally required. Delivery costs and mandatory charges that we collect are disclosed before the order is placed. You are not bound by optional charges you did not expressly accept.

5. Placing and accepting an order

You can review and correct the order before submitting payment. By selecting the final payment button, you place an order with an obligation to pay. We send an electronic acknowledgement after receiving the order. The purchase agreement is concluded when we accept the order, normally by sending an order confirmation or dispatch confirmation.

We may decline or cancel an order before fulfilment where reasonably necessary, including because of an inventory error, obvious pricing error, suspected fraud, payment failure or delivery restriction. If we cancel an order, we refund amounts paid for the affected products.

6. Payment

Available payment methods are shown at checkout. Shopify and the payment providers displayed during checkout process payments. You must provide complete and accurate billing and delivery information and be authorised to use the selected payment method.

7. Delivery

Available destinations, delivery methods, costs and estimates are described in our Shipping Policy and, where applicable, at checkout. We deliver within the period agreed with you and, unless another period is agreed, no later than 30 days after the agreement is concluded.

We bear the risk of loss of or damage to goods until delivery to you or a person you designate, except where you independently appoint a carrier not offered by us.

8. Withdrawal, cancellations and returns

Eligible consumers have statutory withdrawal rights. Details, deadlines, refund rules and return-cost information are provided in our Refund Policy and on our Cancel or return an order page.

For a change-of-mind return or statutory withdrawal, the customer pays the direct return-postage cost. Tommy Murr pays or reimburses reasonable return costs when a product is defective, damaged in transit, incorrect or materially different from what was ordered.

9. Conformity and defective products

Products must conform to the agreement and meet reasonable expectations based on their description, intended use and applicable law. Statutory rights concerning defective or non-conforming goods are not limited by a voluntary guarantee or return period.

10. Acceptable website use

You may use the website only for lawful purposes. You must not interfere with its security or operation, introduce malicious code, scrape it in a way that burdens the service, impersonate another person, submit false information or use the website to infringe another party’s rights.

11. Accounts

If customer accounts are available, you are responsible for keeping credentials confidential and for information submitted through the account. Tell us promptly if you suspect unauthorised use. We may restrict an account where reasonably necessary to protect customers, the store or third parties.

12. Intellectual property

Unless otherwise stated, the Tommy Murr name, site design, text, graphics and branded images are owned by or licensed to Glodinas Holding B.V. They may not be copied, republished or commercially exploited without permission, except where applicable law allows it.

13. Third-party services and links

The store relies on Shopify, payment providers, fulfilment partners, carriers and other service providers. Links to independent third-party websites are provided for convenience. Their services and content are governed by their own terms and policies.

14. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for fraud, death or personal injury caused by negligence, or mandatory product-safety and consumer obligations. Subject to mandatory law, we are not responsible for losses that were not reasonably foreseeable when the agreement was concluded or for business losses suffered by a consumer.

15. Events outside reasonable control

If an event outside our reasonable control delays performance, we will take reasonable steps to reduce the effect and contact affected customers where appropriate. Statutory cancellation and refund rights remain available.

16. Personal data

We process personal data as described in our Privacy Policy. Cookie and privacy choices can be managed through the controls provided on the storefront where available.

17. Complaints

Contact info@tommymurr.com, call +31 (0)6 21 40 23 08, or use our contact form. Include the order number and a clear description of the issue. We will acknowledge and handle complaints within a reasonable period.

18. Applicable law and disputes

These terms are governed by Dutch law. If you live in another country, this choice does not deprive you of mandatory consumer protection available under the law that applies to you. A dispute may be submitted to a court with jurisdiction under applicable law.

19. Changes

The terms applicable to an order are those made available when the order was placed. We may update these terms for future use or future orders to reflect operational, technical or legal changes.