Shipping policy

Last updated: 10 August 2026

Shipping and fulfilment

Tommy Murr is operated by Glodinas Holding B.V. We use third-party warehouses, suppliers, fulfilment partners and carriers to prepare and deliver orders. Depending on the product and destination, an item may be dispatched from China, the United States or another warehouse outside the Netherlands.

Where we deliver

The destinations currently available are shown at checkout. At the date of this policy, our active delivery markets are the Netherlands, Germany, the other supported member states of the European Union, the United Kingdom and the United States. A product may be unavailable in a destination even when another product can be delivered there. An order can be placed only when checkout offers a delivery method for the selected products and address.

Order processing

Orders are normally processed within 3–5 business days after payment is confirmed. Processing may be faster when the exact product is immediately available in a destination warehouse. Business days exclude weekends and public holidays.

We send a shipping confirmation after dispatch. Where tracking is available, the confirmation includes a tracking number or link. Tracking can take several business days to show its first carrier scan.

Estimated delivery after payment confirmation

Delivery times depend on the product, warehouse, parcel dimensions, destination and available carrier. Unless a different estimate is displayed for a specific product or at checkout, customers should normally allow:

• Netherlands, Germany and other supported EU destinations: approximately 10–25 business days.
• United Kingdom: approximately 10–25 business days.
• United States: approximately 10–25 business days for international fulfilment. When the exact variant is confirmed as stocked in a US warehouse, an estimate of approximately 3–8 business days may be displayed.

These are estimates, not guaranteed delivery dates. A local-warehouse estimate applies only while the exact variant remains available in that warehouse. Customs inspections, carrier disruption, severe weather, peak-season demand and events outside reasonable control can cause delays. We will deliver within the period agreed with you and, unless another period is expressly agreed, no later than 30 days after the order is concluded.

Separate parcels

Products in one order may be supplied by different warehouses or fulfilment partners. They can arrive in separate parcels and on different dates. We do not charge an additional Tommy Murr shipping fee solely because an order is split into multiple parcels.

Shipping charges

The available delivery methods and charges are displayed at checkout before the order is placed. Charges can differ by destination, product, order value and fulfilment route. We do not add an undisclosed delivery charge after an order has been accepted.

Customs, duties and import taxes

Internationally dispatched products can undergo customs processing. The checkout indicates taxes, duties and import charges collected by Tommy Murr where the applicable configuration supports collection. Unless checkout expressly states that duties and import taxes are included, the destination country's authorities or carrier may assess charges on import. Any such charges are governed by the destination's rules. If a carrier requests a payment you did not expect, contact us before paying so that we can investigate the shipment terms.

Address changes and failed delivery

Provide a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfilment begins. If a parcel is returned because the address was incomplete or incorrect, or because delivery or collection attempts were missed, we will contact you about the available options. A reasonable reshipping charge may apply when the failed delivery was caused by incorrect information or a missed collection.

Late or missing parcels

If tracking has not updated for an unusual period or the order has not arrived within the stated estimate, contact info@tommymurr.com with the order number. We will investigate with the fulfilment partner or carrier. A carrier scan marked “delivered” does not prevent us from reviewing a credible report of non-delivery.

Damaged, defective or incorrect deliveries

Inspect the order after delivery and contact us promptly if an item is damaged, defective or incorrect. Include the order number, a description of the issue and photographs of the product and packaging where appropriate. Do not return the item until we provide instructions. Your statutory remedies and return-cost rights are described in our Refund Policy and are not reduced by this Shipping Policy.

Contact

Glodinas Holding B.V., trading as Tommy Murr
Leyweg 336, 2545 ED 's-Gravenhage, Netherlands
KVK: 80777317 · VAT: NL861796615B01
Phone: +31 (0)6 21 40 23 08
Email: info@tommymurr.com